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FAQ - Frequently Asked Questions

WHAT DO I DO IF I NEVER RECEIVED MY ORDER?

Email us at instore@thetinshed.co.nz Call us during our business hours  (9:00AM-5:00PM NZD) on: Phone: +64 3 693 9416 Freephone: 0508 504 006 (within NZ) and we will look into why your parcel did not arrive or if it is still on its way. If your parcel was unfortunately lost in the mail, we will send your order again or refund you in full. 

 

HOW DO I CONTACT YOUR COMPANY IF MY QUESTION IS NOT ANSWERED HERE? 

Email us at instore@thetinshed.co.nz or call us during our business hours  (9:00AM-5:00PM NZD) on: Phone: +64 3 693 9416 or Freephone: 0508 504 006 (within NZ)

 

WHEN WILL I RECEIVE MY ORDER?

New Zealand: We aim to deliver your order within 1-3 working days. For rural areas please allow an extra 2 working days. 

DHL Express: DHL aims to deliver to all international addresses between 4-6 working days. 

International Air: International Air aims to deliver to all international addresses between two to six weeks (dependent on the country). This postage method is slower than in the past due to COVID-19 causing delays, please opt for DHL if you require your parcel urgently. 

Please note, these timeframes are once your order has been dispatched by us. We generally allow 24 hours for dispatch, if your item is out of stock this may be slightly longer.

 

I AM HAVING TROUBLE PLACING AN ORDER:

Sorry you are experiencing these troubles. If you would like we can take your order over the phone. 

Call us during our business hours  (9:00AM-5:00PM NZD) on:

Phone: +64 3 693 9416

Freephone: 0508 504 006 (within NZ)

Or if you would prefer, please send us your phone number via email: instore@thetinshed.co.nz and let us know a suitable time to call you during our business hours (9:00AM-5:00PM NZD). 

 

I WOULD LIKE TO RETURN AN ORDER OR EXCHANGE SOMETHING?

Yes of course we can process that for you, here is our policy :

https://www.thetinshed.co.nz/returns-policy/?_ga=2.199350830.1617063474.1524353983-1713230641.1521062135&_gac=1.246753712.1525231129.EAIaIQobChMIxcLu9u7l2gIVgpO9Ch0lOA1wEAQYAiABEgLzKPD_BwE 

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