You can contact the store directly using the following details: Phone: +64 3 693 9416 (9am-5pm NZDT) or Email: shop@thetinshed.co.nz

Our store is located at 809 Rangitata-Orari Bridge Highway, Rangitata 7992, New Zealand.

We are open Monday to Saturday: 9:00AM - 5:00PM and closed on Sunday.

We are open on the King’s Birthday, Matariki and Labour Day public holidays. We are closed on New Year’s Day, the Day after New Year’s Day, Waitangi Day, Good Friday, Easter Monday, Anzac Day, Christmas Eve, Christmas Day, and Boxing Day.

Our store is wheelchair and pram accessible. If you need further assistance, feel free to call ahead and we’ll be happy to help.

To place an order, simply select your preferred colour, size, and quantity on the product page, then click ‘Add to Cart’. Your cart will then pop up on the right side of the screen, where you can choose to proceed to checkout or continue shopping. You can access your cart at any time by clicking the cart icon in the top-right corner of the page to review or edit your items.

When you're ready, proceed to the checkout to complete your purchase. Here you need to enter in your contact details, shipping address and payment details, then click confirm!

For a detailed walkthrough with screenshots, see our guide: How to Place an Online Order.

Shipping within New Zealand: When browsing the website in New Zealand Dollars (NZD), all product prices include New Zealand’s 15% GST. If you enter a New Zealand shipping address at checkout, the price remains the same - orders shipped within New Zealand are inclusive of the 15% NZ GST.

Shipping to Australia: When browsing in Australian Dollars (AUD), the 15% NZ GST has been automatically removed and replaced with Australia’s 10% GST. If you enter an Australian shipping address at checkout, the price remains unchanged - orders shipped to Australia are exclusive of NZ GST and inclusive of the 10% Australian GST, applied in compliance with Australian tax regulations.

Shipping Internationally (excluding Australia): When browsing in any international currency other than AUD, the 15% NZ GST is removed from product prices. If you enter a shipping address outside New Zealand and Australia, the price remains the same at checkout. Orders shipped internationally (excluding Australia) are GST-free.

The Tin Shed accepts all major credit cards, Shop Pay, Apple Pay, PayPal, and Afterpay. 

If you are shipping within New Zealand, you can choose to pay for your order by direct bank deposit at checkout.

Afterpay is an online payment method that allows you to pay for your online purchases after receiving them. Further information regarding Afterpay including how to set up an account can be viewed directly on the Afterpay website: https://www.afterpay.com/en-NZ/how-it-works

Customs inspections may occasionally delay overseas order delivery, particularly in the UK and Europe. Import duties and taxes may be charged by your country’s customs authority. Please make sure to familiarise yourself with your country’s import rules and regulations before placing an order. We are not responsible for any customs duties, taxes, or fees imposed by your country.

For the most accurate and up-to-date information, please refer to the official government websites linked below, which provide details on customs and border regulations specific to your country:

• Australia
• Canada
• China
• Germany
• Hong Kong
• India
• Japan
• Malaysia
• Philippines
• Singapore
• South Korea
• Taiwan
• Thailand
• United Kingdom
• United Arab Emirates
• United States of America

Once you have placed your order you will receive an email to confirm your order has been received and your payment has been processed.

If you do not receive a confirmation email within 24 hours of placing your order please contact us Phone: +64 3 693 9416 (9am-5pm NZDT) or Email: shop@thetinshed.co.nz. Please ensure you have checked your junk and spam mail folder prior to contacting us.

We aim to process orders quickly and may not always see emails immediately during the day. If you need to update your details, please contact us by phone as soon as possible: +64 3 693 9416 (9am-5pm NZDT). Be sure to have your order number and the correct details ready when you call.

We are not responsible if we dispatch your parcel before we learn about a change.

Unfortunately, we do not apply promotion codes if missed. If the code you have is not a limited-time offer, you're very welcome to use it on your next order.

Our online and in-store prices are usually the same. However, we occasionally run exclusive offers that are available only online or only in-store, so prices may vary.

Please note that we are not required to honour price differences between our online store and our physical store.

Returns are accepted under the following conditions for a refund, exchange or store credit. Items must be in the original condition - unworn, unwashed, with all tags attached, and free from odours or stains.

Please click our policy for more detail on our conditions, as well as our returns from. A key information summary is provided below.

You have 14 days (NZ) or 30 days (international) from delivery to return items in original condition (unworn, unwashed, tags attached). A returns form is required, and items must be sent to The Tin Shed, 809 Rangitata-Orari Bridge Hwy, Geraldine 7992, NZ, at the customer’s expense.

Processing takes 5 business days, with refunds issued within 4 business days via the original payment method. All refunds are in NZD; conversion fees are not covered.

For exchanges, placing a new order is recommended (NZ customers may request an exchange on the form).

Faulty/incorrect items are fully refunded or replaced, including shipping.

Gift returns can receive store credit.

We aim to dispatch all orders received within 3 working days. If we anticipate a longer delay due to an item being out of stock, we will notify you by email or phone.

Orders are typically delivered within 1–3 working days after dispatch. For rural areas, allow an extra 3 working days. We mostly use New Zealand Couriers Overnight Delivery and occasionally New Zealand Post for uniquely sized parcels. Both methods are fully trackable and you will receive a link to track once your parcel has been shipped.

We offer flat rate shipping across New Zealand - just NZD $10.00 per order, to any address (urban or rural).

Yes, international shipping is available via two services - DHL Express: Delivery within 4–6 working days after dispatch and International Air Post: Delivery within 2–6 weeks after dispatch, depending on the destination.

Shipping rates are based on the weight of the parcel and the destination country that the parcel is going to. Both methods are fully trackable and you will receive a link to track once your parcel has been shipped.

Please note DHL does not accept P.O. boxes to Australia, you will need to enter a physical address or choose International Air.

If you require your order to be dispatched urgently due to a last-minute occasion or travel, please add a note to your order specifying that the order is urgent and include the exact date by which you need it delivered.

We will assess whether we are likely to meet your requested timeframe. If we believe it is likely achievable, we will prioritise your order and dispatch it as soon as possible. If we determine the deadline cannot be met, we will contact you to discuss alternative options, such as an alternative item, cancellation or redirection of your order.

While we will prioritise dispatching urgent orders where possible, there is a risk of delays once the parcel is in transit. We are not responsible for postal delays outside of our control.

If your parcel hasn't arrived, please contact us at shop@thetinshed.co.nz or call +64 3 693 9416 so we can look into why your parcel did not arrive or track to see if it is still on its way.

Please note: We are not responsible for replacing or refunding parcels that have gone missing after delivery where you have requested Authority to Leave or Signature Not Required.

Our sizes are based on New Zealand standards, which can differ from international sizing systems. Clothing and footwear sizes may also vary between brands. To ensure the best fit, we recommend reviewing the sizing information provided on each product page before placing your order.

If we have a size chart on our listing, please check this against your measurements. When placing your order, you’ll see an Order Note section in your cart and at checkout. This is the perfect place to share any details that could help us get your sizing just right. You’re welcome to include your actual body measurements and your preferred fit (snug, regular or loose).

If your garment still doesn’t fit as expected, don’t worry. Our returns policy allows you to return the item for an exchange, store credit, or a refund.

Some products are exclusive to our physical store, while others may be available online only. Occasionally, certain variants (such as sizes or colours) may be sold out in-store but still available online to order. If you see something online that you’d like to view in-store, we’re happy to order it in for you. Just contact us in advance!

Unless stated otherwise, all products available on our website are made in New Zealand. We are focused on supporting local manufacturers and promoting sustainable and natural fibres.

In New Zealand, possum fur is considered an ethical and sustainable material because it is sourced from an invasive pest culled to protect native wildlife and forests.

Generally for knitwear, homeware or accessories made from natural fibres it is recommended to hand wash or dry clean items. We recommend always following the care instructions on the label. If handwashing, soak your item for 10 mins in cold water with a wool or delicate detergent. Rinse thoroughly in cold water. Rinse again in cold water. Gently squeeze the water out, do not wring or twist. Dry flat in the shade. Do not tumble dry. Store your garment folded and do not hang it to prevent stretching.

Not usually. Natural fibres are breathable and resistant to odours, so you can often wear your knitwear several times before it needs washing.

Older homes or those in the country with small gaps can be more susceptible to moth/insect activity, while modern, well-sealed homes tend to experience fewer issues.

For moth prevention, store your garments in sealed containers or breathable garment bags when not in use. Natural deterrents like cedarwood or lavender can be effective, and it's important to store items only when clean, as moths are attracted to body oils and food traces.

We’re so sorry to hear your item has been damaged, we know how disappointing that can be. Our garments are made from high-quality natural fibres, including fine wools and delicate knits, and they do require a little extra care to keep them looking their best. Unfortunately, we’re unable to offer refunds or replacements for items that have been damaged after purchase due to washing errors, stretching, or insect activity such as moths, as these issues are outside our control.

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